There’s nothing worse than opening the door to a weekend escape and finding that it doesn’t exactly meet your expectations. Never mind, you can often upgrade especially if you got a deal that was too good to be true in the first place.
But what if your upgrade isn’t up to scratch either? What do you do then? Asking for you money back is always an option, but, you’d really have to do it at the beginning of your stay, which may potentially mess up your break if there is nowhere else to stay nearby, or alternative accommodation is way more expensive than you’d previously budgeted for.
If you stay for the duration of your break and ask for money back it may be viewed as akin to ordering a bottle a bottle of wine at a restaurant, quaffing the lot, then asking for a full refund because it was corked.
Gill Johnson, 48 has written to Pontins in Southport three times requesting a refund and an apology after what she described as a ‘holiday from hell’. Jill’s complaint involves issues of both hygiene and customer service.
Having upgraded to stay in one of their best chalets, Jill and family found thick mould on curtains, as well as the mattresses, a dirty toilet, and a smelling and dirty oven. A subsequent chest infection suffered by Jill has been potentially attributed to her 3 night stay in the caravan.
Gill has also written to Sefton Council environmental health department who are currently investigating the complaints, although if you read the original article (link below), it would appear that Pontins has been under their watch for a while now, and although claims have been made that things are improving, it makes you wonder how bad they’ve been before now.
This is not the first time we’ve heard of and reported complaints about this particular Pontins. Please read our previous post about a similar complaint as it also notes a potential route to getting your money back, and also a tip on how you may avoid the situation in the first place – the article is here. We wish Jill and her family the best of luck with future holidays and breaks. Original article
By: Gareth Whieldon
